Can I just say that I have a thing against the phrase "I can't answer that."
Acceptable alternatives are:
1. "I don't know" (or variations)
2."I am not allowed to tell you because..." (an explanation is required)
Or even 3. "I don't want to tell you" (hopefully with an explanation)
This way at least I know where I stand and don't just assume that you really meant option 3 which creates confusion, awkwardness and can be quite upsetting.
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